Delete your account

Last updated: September 2026

This page explains how to delete your Reliable Diagnostic House account — the account you use on our website and in the Reliable Diagnostic House Android app — and what happens to your data when you do.

How to ask us to delete it

You can use whichever of these is easiest. All three reach the same team.

1. WhatsApp us on +91 88823 81292 from the mobile number your account uses, and say you want your account deleted.
2. Email engineering@reliablediagnostichouse.com from the email on your account, or quote the mobile number you book with.
3. Call the centre on +91 88823 81292 during working hours and ask for your account to be closed.

We confirm the request is genuinely yours before acting on it — usually by a one-time code to the mobile number on the account, because a request to erase someone’s medical records is not something we will take on trust.

Your account is deleted within 30 days of us confirming the request, and we tell you when it is done.

What is deleted

• Your name, mobile number, email address and saved addresses.
• Family members you added to your account, and their details.
• Your booking history and the prescriptions you uploaded.
• Your notification history and WhatsApp conversation with us.
• Your saved login sessions. You will be signed out everywhere.

What we have to keep, and for how long

Two things survive account deletion, and not by our choice — a diagnostic laboratory is required to keep them:

• Test reports and the records behind them, kept for the period required of a diagnostic laboratory under applicable Indian law and clinical-establishment rules. These are held separately from your account and are not used to contact you or to market anything.
• Invoices and payment records, kept for 8 years as required by Indian tax law. These hold the invoice details and amount, not your saved payment methods — we never store your card or UPI details, which stay with our payment provider.

Everything else is erased. Once the retention periods above expire, those records are deleted too.

Deleting some data without closing your account

You do not have to delete everything. Ask us the same way, and we can remove individual saved addresses, a family member you added, or an uploaded prescription, while your account and your reports stay as they are. You can also change your details or stop promotional messages at any time from your profile in the app or on the website.

For the full picture of what we hold and why, see our Privacy Policy.