Cancellation & Refund Policy

Last updated: August 2026

Cancelling a booking

• More than 2 hours before your slot: free cancellation, 100% refund of online payments.
• Within 2 hours of the slot: a visit charge of ₹100 may apply if the collector is already en route.
• Collector no-show: full refund or free rescheduling — your choice.

Sample or processing issues

• If a sample is unusable for reasons attributable to us (haemolysis, handling), we recollect free of charge.
• If a test cannot be performed, that test's amount is refunded in full.

How refunds are paid

Online payments are refunded to the original payment method within 5–7 working days of approval. Pay-on-collection bookings that were not collected carry no charge. For refund status, WhatsApp us at +91 88823 81292 with your order number.

Rescheduling instead of cancelling

Most cancellations are really rescheduling — fasting did not happen, someone was called into work, a slot no longer suits. You can move a booking to any open slot from your account or by telling our desk, at no charge and as many times as you need, provided the collector has not already set out. Nothing is deducted and the original payment carries over to the new slot.

Partial bookings

Where a booking covers several people or several tests and only part of it can be completed, you are charged only for what was actually collected and reported. The rest is refunded on the same terms above. If a centre-only test such as X-ray, ECG or Echo was booked alongside home collection and you do not attend the centre visit, the home-collected tests are unaffected and only the centre portion lapses.

If a report is disputed

If you believe a result is wrong, tell us before acting on it. We re-check the original sample where it is still within its stability window, and recollect free of charge where it is not. If the re-check shows an error on our side, that test is refunded in full in addition to being repeated. This does not affect your right to seek an independent opinion.

Raising a request

Refunds are approved by our operations desk, not automatically. Contact us on WhatsApp or the centre number with your order number and what went wrong; you will get a decision the same working day, and the money follows within 5–7 working days. Unresolved complaints can be escalated to the grievance contact named in our privacy policy.